Returns Policy

If you are not delighted with your purchase you have the right to cancel within 28 days of your purchase, or 28 days from the receipt of the goods (whichever is longer). If you cancel your order you will have your payment refunded (minus any carriage costs), provided you return your goods un-opened in original condition, with all original packaging and instructions, to us at the address shown on the contact us page.

Please note: Refunds will only be issued when receipt of the returned goods is provided.

Returns will need to be sent to the following address:

Warranty Returns Policy

If you are returning an item for Warranty it will be at the buyers cost to send back the item for a Warranty inspection. Exchanges will incur the cost of posting the replacement item(s) to you – we will contact you as part of the returns process to arrange payment. In most cases, the supplier of goods will need the item returned to them once we have received it so please allow extra time whilst they assess and approve the Warranty Claim.

Exchanges

When you are returning an incorrectly-supplied product, we will cover the cost of returning the item. Please contact us to arrange this.

If you are returning goods for exchange, where the goods were neither incorrectly-supplied nor faulty, we will not be liable for your postage costs. If your order originally qualified for free postage, any refund will exclude the original postage cost; exchanges will incur the cost of posting the replacement item(s) to you.

If you have any questions or concerns please contact us.

Website Prices and Payment

All prices are inclusive of VAT at the current rate and are correct at the time of entering the relevant information. Prices are liable to change at any time, but changes will not affect orders in respect of those which have already been sent a Dispatch Confirmation. Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. If a products correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.

Exclusions

Please note, gift vouchers, paint and other liquids are non-refundable and excluded from our normal returns policy.

We are unable to accept returns for any machinery that has been used or &quote;run up.&quote; This policy is in place to ensure the quality and integrity of our products for all customers.